In accordance with the requirements of Title II of the American with Disabilities Act of 1990 (ADA), STAR Transit will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment:  STAR Transit does not discriminate on the basis of disabilities in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication:  STAR Transit will generally, upon request, provide appropriate aides and services leading to effective communication for qualified persons with disabilities to they can participate equally in STAR Transit programs, services, and activities.

Modifications to Policies and Procedures:  STAR Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.

Auxiliary Aides:  Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a STAR Transit program, service or activity should contact STAR Transit (757) 787-8322 or [email protected].

Complaints:  All complaints reporting STAR Transit service or activity that has violated ADA guidelines, or, if accessibility or equality in service was not provided to person(s) with disabilities you may contact (757) 787-8322 or [email protected] .

Individuals wishing to utilize the Complementary Paratransit and/or Deviated Fixed Route service are required to complete and ADA application.  ADA Complementary Paratransit and/or Deviated Fixed Route Service is made available to all origins and destinations within a width of ¾ of a mile of each side of a fixed route. This includes an area within ¾ mile radius at the terminus of each fixed route as well.   Applications can be obtained via fax, mail, in person, or downloaded.  The completed application will include a licensed or certified health care professional attesting to the passenger’s disability and that such disability would prevent the passenger to independently use the fixed route transit or access a fixed route transit bus stop.

All applications must be filled out completely.  Incomplete applications cannot be processed and could delay approval.  Qualified applicants will be notified of eligibility by letter within 21 days of receiving the application.  If there is a delay and eligibility exceeds the 21 days, applicants will be provided service on a presumption of eligibility until the process can be completed.  Applicants denied eligibility will received a letter (and/or other accessible format as requested) that will specify the reason(s) for denial, and the STAR Transit ADA appeal process.  You may be contacted to clarify information or to schedule a functional assessment to determine your travel abilities in more detail.  Transportation to and from the interview will be provided.

Appeals:  Applicants wishing to appeal service denial must make a written request for appeal within sixty (60) calendar days of the written notification of determination.  Any accommodations needed for the individual to participate fully in the appeal process should also be included with the written appeal request.

Once the written appeal is received, the Transit Manager and Director of Operations will review the request for appeal.  Further review could include Service Contract Holders and/or an independent clinical professional.  This could include a formal hearing.  STAR Transit and/or the applicant have the right to present relevant information at that time.  The request will be determined within thirty (30) days of the receipt of the appeal request.  ADA service will continue for the applicant until a decision is rendered.

Submit Appeals:

STAR Transit
Attention:  William “Bill” Moore
PO Box 126

Tasley, VA 23441

If you have any questions concerning this application or paratransit services, please contact the ADA operations supervisor at 757-787-8322

Thank you for your interest in STAR Transit transportation services.

Fixed Route buses provide service at designated bus stops along specific routes on set schedules. All our fixed route buses include wheelchair lifts to make riding possible for people with disabilities.

If your disability / medical condition or system accessibility/environmental barriers, prevents you from riding Fixed Route buses, you may be eligible for our deviated route service some or all of the time. Your ability to ride Fixed Route buses will be evaluated through use of this application, and in some circumstances an in-person interview.

What is the Americans with Disabilities Act ( ADA )?

The Americans with Disabilities Act ( ADA ) is a civil rights law. The intent of the ADA is to remove barriers that prevented people with disabilities from fully participating in life.

Under the ADA, Fixed Route buses are to be the primary means of public transportation for everyone, including people with disabilities.          

Travel Training

STAR Transit offers free one-on-one or group training to teach people with disabilities how to ride Fixed Route buses. Call our office for more information.

The Application Process

All information you supply is confidential and will only be used to help determine if you can ride Fixed Route buses or if you are eligible for a Deviated Fixed Route service.